Contents

 
Welcome!
Copyright Notice
Internet Banking Customer Guide
Setting Up Your Login
Subsequent Logging In
Forgot User Name
The Main Screen
Card Management
My Accounts Tab
Checking
Details tab
How to Use Categories
Cash Management views
Balance Information
Balance History
Transactions tab
Quick Transfer tab
Settings tab
Sub-Users tab
Statements\Notices
Services
Savings
Details tab
Transactions tab
Quick Transfer tab
Settings tab
Sub-Users tab
Statements\Notices
Services
CDs
Details tab
Transactions tab
Settings tab
Sub-Users tab
Services tab
IRAs
Details tab
Transactions tab
Settings tab
Sub-Users tab
Services tab
Loans
Details tab
Transactions tab
Quick Payment tab
Settings tab
Sub-Users tab
Services Tab
Tax Forms
Search
Transaction Category Report
Cash Manager
Overview
ACH Batches
Same Day ACH Batches
Tax Payments
ACH History
Reverse Batch
Notices
Returns
Wire Transfers
Wire History
ACH
Current Batches
Edit Batch
Import from File
CSV Procedure
Possible Errors and Messages
NACHA Procedure
Tax Payments
Participants
Positive Pay
Checks Issued
Import File
Exceptions
Decisions
Wires
Cash Reports
Saved Reports
ACH Reports
ACH Batches – report of Scheduled batches or history of batches
Companies – report of all companies or a single company by name as filtered
Tax Payments – report of Scheduled or History of Tax Payments filtered as desired
Transaction History – filtered as desired
Positive Pay Reports
Checks Issued – Report of checks issued filtered by date, amount, serial number, exception reason, responses or by account.
Decision Report - Report of decisions filtered by date, amount, serial number, exception reason, responses or by account
Sub Users Reports
Account Access - listing of access rights for all sub users as filtered
ACH Company Access - listing of ACH company name as filtered
Wire Reports
Wires History Report – as filtered by options.
Wires Template Report – a report of templates used by the bank’s customers. May be filtered by date, or all inclusive by selecting Get Report
Company Setup
Assigning Company Permissions to Admin Sub-Users
Bill Pay
Schedule tab
Payment Override Warnings
Bill Pay Reminders
Creating Recurring Payments
eBill Enrollment
Paying eBills
View Stmt Link
Mark As Paid Link
Troubleshoot Link
Setting Up Auto Pay
Editing Auto Pay
Stopping Auto Pay
Calendar tab
Pending tab
History tab
Payee tab
Reminder tab
Profile tab
FAQ
FAQ: How to Rush a Payment in Bill Pay
FAQ: How to Enroll as a new Consumer for Bill Pay
FAQ: Adding a Payee from the Schedule or Payee tab
Transfer
Transfers
Loan Payments
Loan Advances
External Accounts
Adding a New External Account as a Customer
View/Edit Details as a Customer
Verifying External Accounts Using Deposit Challenge Method
Creating Transfers Using External Accounts
Creating Loan Payments Using External Accounts
Creating Quick Transfers Using External Accounts
Sub User Access of External Accounts
Transfer History
Transfer History
Loan Payment History
Loan Advance History
Settings
Security Settings
Password
Contact Info
Greeting
Security Questions
Security Devices
Setting Up an OOBA Device
Account Settings
To edit account nicknames:
To rearrange accounts:
Sub-Users
What is a Sub-User?
How do I set up a Sub-User?
How do I set up an Admin Sub-User?
How do I edit a Sub-User?
How do I delete a Sub-User?
How do I unlock a Sub-User?
Redistributing an Authenticator to a Sub-user
Authenticator Code Expiration
Alerts
Custom Alerts
Checking or Savings
High Balance
Low Balance
Pending ACH
Available Balance
Check Cleared
Deposit
Debit
NSF Items Today
Online Transfer
Stop Payment
Failed Transaction
CD or IRA
CD Maturing
High Balance
Low Balance
Current Balance
Loans
Payment Due
High Balance
Low Balance
Pending ACH
Current Balance
Online Payment
Failed Transaction
Login
Cash Manager Alerts
ACH Batch Approved
ACH Batch Processed
ACH Batch Approval Requested
ACH Notification of Change
ACH Returns
Positive Pay Exception
Wire Transfer Approved
Wire Transfer Being Processed
Wire Transfer Deleted by User
Wire Transfer Deleted by Bank
Wire Transfer Rejected by User
Wire Transfer Rejected by Bank
Wire Transfer Submitted
Security Alerts
Bill Pay Alerts
Card Alerts
Alert History
Alert History - Bill Pay section
Mobile
Support
Support Center
Example of Fields Used on Forms
Stop Payment Example
Submit Other Support Request example
View Inbox
Attachments
"PFM" tab
Sample Reports
Transaction Category Reports
Transaction Category Report - Detail Sample
Transaction Category Report - Detail filtered by Date
Transaction Category Report - Detail filtered by Transaction Type
Transaction Category Report - Detail filtered by Description
Transaction Category Report - Detail filtered by Amount
Transaction Category Report - Detail filtered by Account Number
Transaction Category Report - Detail filtered by Category
Transaction Category Report - Detail filtered by multiple selections
Transaction Category Report - Detail ordered by Account
Transaction Category Report - Detail ordered by Date
Transaction Category Report - Detail ordered by Category
Transaction Category Report - Detail ordered by Amount
Transaction Category Report - Summary Sample
Transaction Category Report - Summary filtered by Date
Transaction Category Report - Summary filtered by Transaction Type
Transaction Category Report - Summary filtered by Description
Transaction Category Report - Summary filtered by Amount
Transaction Category Report - Summary filtered by Account Number
Transaction Category Report - Summary filtered by Category
Transaction Category Report - Summary filtered by multiple selections
Transaction Category Report - Summary grouped by Account
Transaction Category Report - Summary grouped by Category